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Knowledge base

Shipping
  • How long will delivery take ?
Typically, your package should reach you within 2-3 days of dispatch. You should receive your parcel tracking details automatically if an email address havs been left or a mobile telephone number at the time of ordering.  
  • What Couriers do you use ?
Smaller items usually below 2Kg will be shipped using the Royal Mail , Larger packages are dispatched using DPD and YODEL
  • What if im not home when the delivery arrives?
Our couriers will make 2 delivery attempts before taking the parcel back to the depot and then returning back to us. The courier will leave a card specifying how to contact them to either collect or organise a convenient day to deliver.
If an parcel has not been delivered within 3 working days after dispatch notification please contact us 
  • How long will dispatch take ?
We normally dispatch all parcels within 2 working days. We do our best to dispatch all orders within the time frame. if there is a delay we will let you know.
  • What happens if my delivery is lost ?
All orders are dispatched using trackable courier so you can track every progress of your parcel. If your delivery takes longer than 4 working days please get in touch.
General 
  • What Payment methods do you use ?
We accept all major credit  debit cards and Paypal
  • How can I contact you ?
If you are wishing to contact us please please use the chat button on in the bottom right of the webpage
    Email us at lee@lake-renewable-energy.com (this will also create a support ticket)
      Contact us on one of our many social media pages
        Give us a call on 0191 4151333

         

        • Can I place an order over the phone ?
        Yes Give us a call on 0191 4151333
          Returns and Damages 
          • How do I make a return for a unwanted item?

          Before you seal your return for transit please include your order invoice or proof of purchase within your package (If there is no invoice or POP inside your package this may delay your return)
          When you are ready to send your parcel, please be aware that you'll be responsible for all shipping costs and damages that may occur in transit.
          Return Address is:
          Lake Manufacturing Ltd
          27 Phoenix Road Washington NE38 0AD
          Once your return has reached our site, a member of the team will inspect the item and its condition and submit the refund within 3-5 working days.
          If you received free delivery then your refund will be minus the outgoing postage charge of £3.00.

          Please note, you will be responsible for all return shipping charges and damages that take place whilst in transit. We strongly recommend that you use a trackable method to mail your return.

          • What do I do if my order has been damaged ?
          If the package is received visually damaged ask the courier to allow you to check the contents to make a note on the scanner. Then email or telephone our customer service within 24hrs of delivery using the contact details above 
          • What happens if I am sent the wrong item or make an exchange?
          email or telephone our customer service within 24hrs of delivery using the contact details above 

          Shipping

          Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

          It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

          We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

          Product

          We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

          It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

          Other

          You can contact us through our contact page! We will be happy to assist you.

          Any question?

          If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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