How can we help you today?
Knowledge base
- How long will delivery take ?
- What Couriers do you use ?
- What if im not home when the delivery arrives?
- How long will dispatch take ?
- What happens if my delivery is lost ?
- What Payment methods do you use ?
- How can I contact you ?
- Can I place an order over the phone ?
- How do I make a return for a unwanted item?
Before you seal your return for transit please include your order invoice or proof of purchase within your package (If there is no invoice or POP inside your package this may delay your return)
When you are ready to send your parcel, please be aware that you'll be responsible for all shipping costs and damages that may occur in transit.
Return Address is:
Lake Manufacturing Ltd
27 Phoenix Road Washington NE38 0AD
Once your return has reached our site, a member of the team will inspect the item and its condition and submit the refund within 3-5 working days.
If you received free delivery then your refund will be minus the outgoing postage charge of £3.00.
Please note, you will be responsible for all return shipping charges and damages that take place whilst in transit. We strongly recommend that you use a trackable method to mail your return.
- What do I do if my order has been damaged ?
- What happens if I am sent the wrong item or make an exchange?
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.